The Process

We get many inquires about the process for sending a piece for framing.  First off, we would like an email or a phone call to give us a heads up that your piece coming.  Once you get in contact with us you can package your piece(s) for shipping.

Be certain to include a note inside the package with your name, address, phone number, e-mail address and our name and address in case the label gets ripped off in transit. It's best to attach your contact information to each needlework piece in the package (if the contents get separated from the package in transit, there's still a chance it can make it's way back to you).  You may also want to remind us of your glass preference and of our e-mail conversation. We generally suggest putting your piece in a tube for shipping because tubes are hard to poke a hole through, but boxes and padded envelopes are effective as well. Whichever delivery service you use, be sure that it's trackable and insured. I can't emphasize enough that you use the tracking number and babysit your package as it makes it's way to the studio. Be sure to check with us if you've sent a piece and you haven't received a call or an e-mail from us letting you know that it's arrived safely.

We will e-mail you to let you know when your package has arrived - once we get a feel for the project we will email photos of our design ideas and work with you until you're happy with the framing choice. After that - we get to work. We always have a backlog of framing so our turnaround is at least 12 weeks– larger projects (Nora Corbett, Mirabilia, HAED, Chatelaine, etc.) may result in a much longer wait in order for us to devote the necessary time and attention to detail that those pieces require. Pieces which are framed only are faster for us to finish than those with embellished mats. Please be aware that we prefer not to accept work with a looming deadline (we don't do the Christmas rush if we can avoid it). After we finish embellishing or framing the project we'll email you with photos - after that it may take a day or two to fit the piece with glass and package it for shipping. We will process your credit card on the day we ship (we accept all major credit cards, but we don't accept PayPal at this time). Please call us with your credit card details and never send that information by email. All custom orders will have at minimum a $10.00 packaging charge. (Large pieces require much more packaging and labor and packing supply charges will be added accordingly.) We charge actual UPS shipping charges and use UPS ground service for shipping within the contiguous states.  We use USPS for overseas shipments.

Rensel Studio
326 27th Street
Ogden, UT 84401

Let us know if there is anything we forgot to cover.
We look forward to doing business with you.

Jill Rensel &
Amber Hansen