The Process

Most of the e-mails I get are questions about how to go about sending a piece for framing.  Here's my form letter on the process.

It doesn't hurt to e-mail me and let me know you're sending a piece.   Be sure to check with me if you've sent a piece and you haven't received a call or e-mail from me letting you know that it's arrived safely.

The next step is sending it to us. Be certain to include a note inside the box with your name, address, phone number, e-mail address and our name and address in case the label gets ripped off in transit. It's best to attach your contact information to each needlework piece in the package. (If the contents gets separated from the package in transit, there's still a chance it can make it's way back to you)  You may also want to remind us of your glass preference and of our e-mail conversation. We generally suggest putting your piece in a tube for shipping because tubes are hard to poke a hole through.  Whichever delivery service you use, be sure that it's trackable and insured. I can't emphasize enough that you use the tracking number and babysit your package as it makes it's way to my studio. We will call you or e-mail you to let you know when it has arrived. We can put your credit card number on file at that time, and discuss framing possibilities. We always have a backlog of work so our turnaround is at least 12 weeks– larger projects (Nora Corbett, Mirabilia, HAED, Chatelaine, etc.) may result in a much longer wait in order for us to devote the necessary time and attention to detail that those pieces require. Pieces which are framed only are faster for us to finish than those with embellished mats. Please be aware that we prefer not to accept work with a looming deadline (we don't do the Christmas rush if we can avoid it). After we complete the project we'll call or email you on the day we're shipping it back and will process your credit card at that time.  All custom orders will have at minimum $10.00 packaging charge.  (Large pieces require much more packaging and labor and packing supply charges will be added accordingly.) We charge actual UPS shipping charges and use UPS ground service.
Our studio address is:


Rensel Studio
326 27th Street
Ogden, UT 84401
(801)627-3594
renselstudio.blogspot.com
Let us know if there is anything we forgot to cover.
We look forward to doing business with you.
Sincerely,
 Jill Rensel &
Amber Hansen

Rensel Studio
326 27th Street
Ogden, UT 84401
(801)627-3594
jrensel@xmission.com

www.renselstudio.blogspot.com