We get many inquiries about the process of sending a piece for framing. First off, we would like an email or a phone call to give us a heads up that your piece is coming. Once you get in contact with us you can package your piece(s) for shipping.
Be certain to include a note inside the package with your name, address, phone number, e-mail address, and our name and address in case the label gets ripped off in transit. It's best to attach your contact information to each needlework piece in the package (if the contents get separated from the package in transit, there's still a chance it can make its way back to you). You may also want to remind us of your glass preference and of our email conversation. We generally suggest putting your piece in a tube for shipping because tubes are hard to poke a hole through (be sure to tape the plastic end caps on), but boxes and padded envelopes are effective as well. Whichever delivery service you use, be sure that it's tracked and insured. We can't emphasize enough that you use the tracking number and babysit your package as it makes its way to the studio. Be sure to check with us if you've sent a piece and you haven't received a call or an email from us letting you know that it's arrived safely.
We will email you to let you know when your package has arrived - once we get a feel for the project we will email photos of our design ideas and work with you until you're happy with the framing choice. After that - we get to work. We always have a backlog of framing so our turnaround is currently nine to twelve months; Larger projects (Nora Corbett, Mirabilia, HAED, Chatelaine, etc.) may result in a longer wait in order for us to devote the necessary time and attention to detail that those pieces require. Pieces that are 'framed only' are faster for us to finish than those with embellished mats. Please be aware that we prefer not to accept work with a looming deadline (we don't do the Christmas rush if we can avoid it). After we finish embellishing or framing the project we'll email you with photos - after that, it may take a day or two to fit the piece with glass and package it for shipping. We will process your credit card on the day we ship (we accept all major credit cards, and PayPal). Please call us with your credit card details and never send that information by email. All custom orders will have at minimum a $10.00 packaging charge. (Large pieces require much more packaging and labor and packing supply charges will be added accordingly.) We charge actual UPS shipping charges and use UPS ground service for shipping within the contiguous states. We use USPS for overseas shipments.
Rensel Studio
326 27th Street
Ogden, UT 84401
(801)627-3594
Let us know if there is anything we forgot to cover.
We look forward to doing business with you.
And here is some information about glass:
Glass Options:
No Glass: Fine for pieces that aren't displayed in fluorescent or direct sunlight, or pieces that are displayed seasonally.
Regular Clear: Reflective surface with approximately 70% UV protection.
Non-Glare: The "Fuzzy" glass. Great if you're concerned about glare, however, if there are multiple mats or beads on your piece keep in mind that the further this glass sits from the piece the more it obscures the work. This also has around 70% UV protection.
Conservation Clear: Reflective surface with approximately 97% UV protection. Great if you're concerned about fading but don't want the extra cost of ArtGlass.
Anti-Reflective Glass: This is a new glass we're carrying. This has the same non-reflective surface as our ArtGlass but only provides around 70% UV protection (like regular clear). This option is less expensive than ArtGlass but provides the same crystal clear finish.
ArtGlass: This glass is anti-reflective and provides around 97% UV protection. This is the highest grade of glass that we carry.
Disclaimer - None of the glass options will conserve your work indefinitely. If you're concerned about degradation please consider researching museum conservation techniques.
This is how the pricing for each glass compares (based on an average 18" x 24" piece):
$20.51 Regular Clear
$30.17 Non-Glare
$39.24 Conservation Clear
$60.36 Anti-Reflective Glass
$107.85 ArtGlass
